Aged-care Rights Service, NSW (TARS)
TARS is a community legal centre that protects the rights of older people. TARS provide telephone advice, advocacy, legal advice and educational services.
TARS offer advocacy, information and legal advice including:
- Telephone and face-to-face advocacy for people getting aged care services at home or in an aged care home
- Legal advice and advocacy for people living in retirement villages
- Legal advice and information to all older people in NSW.
For more information you can visit their website at: http://tars.com.au/
Anti-Discrimination Board of NSW
The Anti-Discrimination Board deal with complaints where discrimination has taken place. Discrimination means treating someone unfairly because they belong to a particular group of people or have a particular characteristic. The NSW Anti-Discrimination Act can help you and the other side find a way of solving the problem.
Freecall (for rural and regional)
For more information about complaints, visit their website at www.antidiscrimination.justice.nsw.gov.au
Australian Communications and Media Authority
Australian Competition and Consumer Commission (ACCC)
The ACCC provides information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).
You have rights under the Australian Consumer Law. You have the right to expect that a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment. Sales agents cannot act unconscionably towards you.
The ACCC can give you information and guidance about making a complaint.
Visit their website at www.accc.gov.au/about-us/information-for/people-with-a-disability
Australian Human Rights Commission
The Australian Human Rights Commission can investigate and resolve complaints of discrimination, harassment and bullying based on a person’s:
- sex, including pregnancy, marital or relationship status (including same-sex de facto couples) status, breastfeeding, family responsibilities, sexual harassment, gender identity, intersex status and sexual orientation
- disability, including temporary and permanent disabilities; physical, intellectual, sensory, psychiatric disabilities, diseases or illnesses; medical conditions; work related injuries; past, present and future disabilities; and association with a person with a disability
- race, including colour, descent, national or ethnic origin, immigrant status and racial hatred
- age, covering young people and older people
- sexual preference, criminal record, trade union activity, political opinion, religion or social origin (in employment only)
Visit their website for more information at www.humanrights.gov.au/complaint-information
NSW Civil & Administrative Tribunal
Specialist tribunal services for resolving a broard range of disputes, including problems with strata, tenancy, landlords, social housing, boarding houses, guardianship
For complaints about federal government agencies, including the National Disability Insurance Agency, Defence Force, Immigration, Law Enforcement, Australian Taxation Office and Postal Industry.
Or visit their website at www.ombudsman.gov.au.
Community Justice Centres
Provide free mediation and conflict management services to help people resolve disputes
Office of Fair Trading
Fair Trading provides information and assistance for consumer issues, motor vehicles, home building and renovation, credit, property and tenancy issues.
Their website also provides information and factsheets giving information about your rights as a consumer
For more information visit their website www.fairtrading.nsw.gov.au
Energy & Water Ombudsman NSW (EWON)
Complaints about all electricity and gas companies in NSW and some water providers
Fair Work Ombudsman
For complaints about employers
Financial Ombudsman Service
Complaints about banks, credit cards, loans, financial advisers and insurance
Health Care Complaints Commission
Housing Appeals Committee
Reviews decisions of social housing providers
Human Rights & Equal Opportunity Commission
Independent Commission Against Corruption
Judicial Commission of NSW
Complaints about judicial officers
NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.
Their aim is to regulate the NDIS market, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.
Call 1800 035 544 or click here to to find out how to lodge a complaint.
Complaints about NSW government agencies
Office of Industrial Relations
Aims to achieve fairness and equity for all at work in NSW
Office of the Legal Services Commissioner
Complaints about solicitors and barristers
Police Integrity Commission
Privacy Commissioner NSW
Private Health Insurance Ombudsman
Superannuation Complaints Tribunal
Telecommunications Industry Ombudsman
Complaints about mobile, telephone and internet service providers