.

Review of access to telecommunications services by people with disability

September 21 2011.

The New South Wales Disability Network Forum has released its review of access to telecommunications services for people with disability.  For the full report, please click here.

Access to Disability Service

This page links to various documents regarding disability access to telecommunications.

The Telecommunications Industry Ombudsman (TIO)

Established in 1993 and provided for under a Federal Act of Parliament, it is a free and independent alternative dispute resolution scheme for consumers in Australia who have a complaint about their telephone or internet service.  The TIO ensures that equipment suitable for consumers with a disability is available on the same terms and conditions as standard customer equipment. The TIO factsheet Customers with disabilities can be downloaded by clicking here.

The fact sheet contains a short summary of what it can and can’t do to help people with disabilities. It also contains three case studies drawn from actual complaints.

Should you have any queries, please contact Maja Patoor, A/Manager Prevention and Pathways on 8270 2207 or via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Australian Communications Consumer Action Network (ACCAN)

The peak body for consumers and organisations on issues including telecommunications and the internet.

For the New ACCAN plain English publication on the National Broadband Network (NBN) and what it means for consumers, please click here.

Campaigning for Consumers in Communications - Consultation Paper

October 2009

Prepared for the Australian Communications Consumer Action Network

Please click here to download readable document.