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Wheelchair Accessible Taxis (WATs)

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Main points regarding WATs and people with physical disabilities in NSW (at June 2001)

  • Wheelchair users wait significantly longer for wheelchair accessible taxis than people who do not require wheelchair accessible taxis. This is widespread, systemic and discriminatory.
  • No more than 300 of the 5,900 taxis in NSW are wheelchair accessible. This is barely 5% of the total.
  • There should be a requirement over a reasonable timeframe that operators replace current vehicles with a universal taxi that complies with 100% accessibility by which equality of outcome can be achieved.
  • According to the NSW Department of Transport survey of wheelchair accessible taxis users, the dedicated booking service does not operate effectively nor does it provide the same level of service for wheelchair users as is available to the general public that use taxis.
  • 80% of all journeys made by wheelchair accessible taxi in NSW result from a private arrangement between the user and individual taxi driver.
  • Wheelchair accessible vehicles are not necessarily more expensive to run than vehicles that cannot meet the needs of all passengers.
    See -
    Commercial Viability of Wheelchair Accessible Taxis, 2004
  • Taxis should be safe for all users. Drivers must be trained and tested in the safe use of equipment and customer care. This should be regularly tested by RTA Inspectors on a frequent and ad hoc basis.
  • The draft standard for a universal taxi design should be adopted, implemented and enforced by all regulators.
  • To enable an equitable distribution of WAT services across NSW it is essential that the specified minimum percentage shall consider the general population of a region and the total number of taxis in its fleet.
  • It is not only wheelchair users who experience discrimination in relation to taxi services. People with physical disability who do not use wheelchairs and other people with disability have many issues relating to disability discrimination inside the taxi industry.

Further Information

WATs Position Statement

Draft Wheelchair Accessible Taxi Taskforce Report, 2004

The Commercial Viability of Wheelchair Accessible Taxis, 2004

Interim Report of the WAT taskforce, 2004

HREOC Inquiry into Equal Access to wheelchair accessible taxi services (2002)

Taxis And People With A Disability: Issues For Government And Industry (1998)

From “Like Waiting For Godot”: Taxis In NSW And Discrimination Against People Who Use Wheelchairs, 2001

this page updated September 29 2006

The Physical Disability Council of NSW Inc (PDCN) is the peak body representing people with physical disabilities across New South Wales.
PDCN is involved in information, education and systemic advocacy for, and on behalf of, people with a physical disability.

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©2001-2008 Physical Disability Council of NSW (PDCN) Inc.
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Craig Andrews
PDCNSW Inc is funded by the NSW Government's Department of Ageing, Disability and Home Care.
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